• Customer Support role with a Security solutions business.
• 1000+ headcount, multi-national technology business with a brand new office in Whitechapel.
• Providing training, demonstrations and technical support to Blue Chip customers in the UK.
• Working on-site with customers to implement new software solutions, as part of a project team.

Customer Support Engineer – London, Whitechapel, E1

UK office of an international Software and Cyber Security company are looking for a Software Support Engineer to lead technical support, client training and projects related to software implementations, configurations and migrations with clients both offsite and on-site.

Salary guideline: Fantastic base salary (well above the market average) + pension + holidays etc.

This Customer Support Engineer job will involve:

• Engage with the customer to fully understand their security process, suggesting opportunities for improvement leading to the re-design and re-processing of the customer’s software solution.
• Windows / SQL Software and Server administration.
• Migrating, integrating and configuring software and data to suit customer’s requirements (Training will be provided).
• Run delivery, demo and training workshops with customers to ensure full delivery of all projects.
• Working closely with the internal implementation team to give technical guidance on customer expectations.
• Working on-site with customers to implement new software solutions, as part of a project team.

This Customer Support Engineer job will suit:

• Degree in Information Technology, Software Engineering or a similar discipline (grade of 2:1 or above).
• Experience using MS SQL and Windows software.
• Good problem solving skills with customer oriented mind-set. Ability to make logical and fact based decisions.
• Experience of working on a software system implementation for security, production, planning or similar applications.
• Understand and be able to support security software and associated IT databases and infrastructure.

This Customer Support Engineer job’s working environment, opportunities and rewards:  

• 1000 + headcount multi-national technology business (but with a friendly and innovative SME culture within their UK office).
• A chance to work for a technology business that is heavily involved with Cyber Security solutions for a variety of Blue Chip customers.
• Company has just moved into a brand new facility.
• Due to the varied nature of the business, your job will be diverse, interesting and stimulating. No two days are the same! Fantastic prospects to grow in the role / business.
• Salary guideline: Fantastic base salary (well above the market average) + pension + holidays etc.

This Customer Support Engineer jobs role is commutable from Spitalfields, Whitechapel, Haggerston, Islington, Camden Town, Stratford, Canary Wharf, Clerkenwell, Stoke Newington and the surrounding areas.

Reference: PH-EPR152937-EP-INDHP