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Customer Service Administrator

Customer Service Administrator

  • Location

    Nottingham

  • Sector:

    Business Professionals

  • Job type:

    Permanent

  • Salary:

    £9.50 per hour rising after training

  • Contact:

    Joe Parker

  • Contact email:

    j.parker@europrojects.co.uk

  • Job ref:

    JP-CSA3

  • Published:

    2 months ago

  • Expiry date:

    2022-05-27

  • Consultant:

    #

Customer Service Administrator

  • Varied Admin role that could potentially suit a trainee.
  • Starting rate £9.50 per hour with a review after 3 months once training is complete.
  • Growing manufacturer with a small friendly team.

We are currently seeking a reliable character with a can do attitude and flexible approach to join a growing business as Customer Service Administrator. This job has a good blend between admin duties and working with customers. Could suit an experienced Administrator or Customer Service Operative. Likewise, we could look at a recent school leaver with good communication skills. 

Location: Wollaton, Nottingham

Working Hours: Monday – Thursday 8.30 am – 5.00 pm  Friday: 8.30 – 4.00 pm

 

Customer Service Administrator Responsibilities:

  • Support Customer Service/Planning Manager with daily clerical tasks
  • Ensure orders are raised in a timely and accurate manner
  • Complaint handling and escalation
  • Deals with all customers in a professional manner
  • Process new orders, complete contract reviews
  • Acknowledge orders in timely manner
  • Manage lead times/Liaise with Production regarding orders
  • Communicate customer concerns to quality team
  • Communicate any issues to customers
  • Answer phone calls, provide information to customers, transferring of calls.
  • Dispatch samples using local courier service
  • Create/maintain open order/outstanding reports using excel
  • Ensure the customer has a positive experience

Please contact Joe Parker at Euro Projects Recruitment Ltd. for more details.