Customer Service Administrator

• Varied Admin role that could potentially suit a trainee.
• Starting rate £9.50 per hour with a review after 3 months once training is complete.
• Growing manufacturer with a small friendly team.

We are currently seeking a reliable character with a can do attitude and flexible approach to join a growing business as Customer Service Administrator. This job has a good blend between admin duties and working with customers. Could suit an experienced Administrator or Customer Service Operative. Likewise, we could look at a recent school leaver with good communication skills. 

Location: Wollaton, Nottingham

Working Hours: Monday – Thursday 8.30 am – 5.00 pm  Friday: 8.30 – 4.00 pm

Customer Service Administrator Responsibilities:

• Support Customer Service/Planning Manager with daily clerical tasks
• Ensure orders are raised in a timely and accurate manner
• Complaint handling and escalation
• Deals with all customers in a professional manner
• Process new orders, complete contract reviews
• Acknowledge orders in timely manner
• Manage lead times/Liaise with Production regarding orders
• Communicate customer concerns to quality team
• Communicate any issues to customers
• Answer phone calls, provide information to customers, transferring of calls.
• Dispatch samples using local courier service
• Create/maintain open order/outstanding reports using excel
• Ensure the customer has a positive experience

Please contact Joe Parker at Euro Projects Recruitment Ltd. for more details.