Software Support Engineer

Software Support Engineer


  • Software Support role with a Security solutions business.
  • 1000+ headcount, multi-national technology business with a brand new office in Whitechapel.
  • Providing training, demonstrations and technical support to Blue Chip customers in the UK.
  • Working on-site with customers to implement new software solutions, as part of a project team.

Software Support Engineer – London, E1

UK office of an international Software and Cyber Security company are looking for a Software Support Engineer to lead technical support, client training and projects related to software implementations, configurations and migrations with clients both offsite and on-site.

Salary guideline: £40,000 - £65,000 Depending On Experience

This Software Support Engineer job will involve:

  • Engage with the customer to fully understand their security process, suggesting opportunities for improvement leading to the re-design and re-processing of the customer’s software solution.
  • Windows / SQL Software and Server administration.
  • Migrating, integrating and configuring software and data to suit customer’s requirements (Training will be provided).
  • Run delivery, demo and training workshops with customers to ensure full delivery of all projects.
  • Working closely with the internal implementation team to give technical guidance on customer expectations.
  • Working on-site with customers to implement new software solutions, as part of a project team.

This Software Support Engineer job will suit:

  • Degree in Information Technology, Software Engineering or a similar discipline (grade of 2:1 or above).
  • Experience using MS SQL and Windows software.
  • Good problem solving skills with customer oriented mind-set. Ability to make logical and fact based decisions.
  • Experience of working on a software system implementation for security, production, planning or similar applications.
  • Understand and be able to support security software and associated IT databases and infrastructure.

This Software Support Engineer job’s working environment, opportunities and rewards:  

  • 1000 + headcount multi-national technology business (but with a friendly and innovative SME culture within their UK office).
  • A chance to work for a technology business that is heavily involved with Cyber Security solutions for a variety of Blue Chip customers.
  • Company has just moved into a brand new facility.
  • Due to the varied nature of the business, your job will be diverse, interesting and stimulating. No two days are the same! Fantastic prospects to grow in the role / business.

This Software Support Engineer jobs role is commutable from Spitalfields, Whitechapel, Haggerston, Islington, Camden Town, Stratford, Canary Wharf, Clerkenwell, Stoke Newington and the surrounding areas.

Reference: PH-EPR152937-EP-INDHP