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Service Engineer (Office-Based) / Technical Support Engineer / Engineering Support Engineer
Location: Watford
Salary: £45,000–£50,000 + Pension + 22 Days Holiday

The Role
We are recruiting a Service Engineer (Office-Based), also suited to a Technical Support Engineer, Engineering Support Engineer or ex-Field Service Engineer, to provide remote technical support for electromechanical equipment used in retail and public environments.

This is an excellent opportunity for a Field Service Engineer looking to transition into an office-based role, while continuing to use strong fault-finding and diagnostic skills.

As an Office-Based Service Engineer / Remote Support Engineer, you will act as a key escalation point, supporting engineers working on dispensing machines, weighing systems and vending equipment.

What You’ll Be Doing
Provide remote technical support to Field Service Engineers
Diagnose faults using structured fault-finding techniques
Act as escalation point for complex electromechanical issues
Perform remote diagnostics, software updates, resets and system recovery
Collaborate with other Technical Support Engineers and Service Engineers

Who This Role Suits
This role is ideal for a Field Service Engineer looking to move into a no-travel role
Also suited to Technical Support Engineers, Helpdesk Engineers (engineering) or Electro-Mechanical Engineers seeking a stable, office-based environment

Skills and Experience
Background as a Service Engineer, Field Service Engineer, Maintenance Engineer or Technical Support Engineer
Experience with electromechanical systems, sensors, controls or software
Strong fault-finding and diagnostic ability
Comfortable providing support remotely or over the phone

Transferable experience is welcomed from sectors such as CCTV, EPOS, vending, access control, conveyors or general machinery. We value engineers from a wide range of technical backgrounds.

Why Apply
Office-based role with no field travel
Use and develop your engineering knowledge every day
Opportunity to grow into a specialist Technical Support or Engineering Support role

Ref: PR/006566