Customer Success Technician

• Job role with initial training; working from home with a requirement to attend in person business meetings, generally in the Cambridgeshire area

• Working within a technology business who support marketers in delivering on brand marketing material

• Some of their customers include Children with Cancer UK, Sue Ryder, Mencap, Parkinson’s UK, Just Eat, Woodgreen Animal Shelter

• A chance to work for a dynamic fast growth technology SME who are thriving - Technology is one of the top 5 industries seeing significant growth in the past 2 years and this is predicted to continue exponentially for the future –  this presents excellent career change / progression opportunity!  We can offer that opportunity!

• You ideally need to have an interest in Business and Technology, with a general interest in and understanding of Design and Marketing

• You will be working alongside other CSTs and supporting the Customer Success Manager, so you will need to be a natural team player; keen to develop yourself within the role and through the business

• Good presentation skills are important, both remote and in-person presentations are a part of this role

• Ideally have an understanding of OKRs and KPIs

• Excellent communication skills (written and verbal) required and a confidence in dealing with customers

Initial training will be given in the role, but this is a position that will suit someone with excellent communication skills who wants to learn more about business, marketing and exceeding customer expectations; Someone who is a good self-starter with a keenness to set themselves objectives and seek milestones; Someone who is organised with a strong personal development mindset

We are open with your background – you may be in retail seeking a more office / business based job (or similar). You MUST have excellent communication skills, be a self-starter and be wanting a long term professional career

A chance to work within a vibrant and growing sector. This is NOT a sales job but is commercial in focus – you will need to be interested in business and be able to engage with and develop relationships with customers and your team mates alike.

 This job role will suit:

• Someone with excellent verbal and written communications skills

• Confident presentation skills – both remote and in-person

• This role is with an expanding SME so you will need to be adaptable, flexible and happy to “wear a number of hats”.

• Passionate about securing a long term career.

• Someone who is highly organised with the ability to multi-task.   

• You will ideally have some interest in business, technology and design

• This is a very varied role (difficult to capture in a single job title / spec) that includes some graphic design, marketing and dealing with customers. If you are driven and ambitious there is certainly scope