We’re delighted to announce that we’ve been named a finalist for the UK Customer Satisfaction Awards 2015. This recognition, from the Institute of Customer Service, reflects the fact that service is at the core of our philosophy and approach.
The Institute of Customer Service is the professional body for customer service. The awards recognise organisations from across the UK, with entries judged by industry experts, business leaders and academics. Previous winners include Homebase, Amazon, DFS Trading, Direct Line, Volkswagen and Tesco Bank.
Right from the start of the business in 1996, we have placed customer satisfaction at the heart of everything we do. We consider all stakeholders to be customers, especially candidates. This was an aspect of customer service sadly lacking within the wider recruitment marketplace 20 years ago and is an area many recruiters can still improve upon today.
Fundamental to becoming a finalist for this prestigious national award is our philosophy to treat people like they would wish to be treated, and a desire to continuously raise standards in all aspects of our business.
In fact, we’re looking to expand by at least 15% during 2015, which is a testament to the fact that customer service is a worthwhile investment.
The winner from this year’s list of finalists will be chosen in March 2015.